Delivery & Shipping
We can ship almost any product we sell anywhere in Australia. Most products are delivered free of charge apart from a few exceptions. Small to medium sized items are delivered by Australia Post. Please ensure someone is at the specified address to sign for the delivery. If no one is there a card will (hopefully) be left and you can pick the item up at you nearest Post Office. If you would like your purchase sent quicker there is an Express Post option on all small to medium sized items.
Our products may ship from various warehouses and as a result the time taken for them to ship to you can vary from product to product. Once the items leave the warehouse you will be notified via email that it has left and also given a tracking number to track your order online.
We use various carriers including TNT, Couriers Please & Australia Post to deliver your order and each of these carriers has varying speeds of delivery times. Therefore, the time taken for the goods to reach you once they have left our warehouse will depend on the carrier and your location. The average time taken is from 1-2 days in Metro Melbourne and 2-5 business days outside Victoria. Extreme rural areas of NT, QLD & WA may take a little longer.
Note, we cannot give any guarantees on delivery times other than the guidelines supplied by the Couriers. We do not accept responsibility for delays as a result of their error or if you or someone nominated by you is not available to accept the goods. We will definitely assist as much as we can to get any problem sorted out speedily, but have to work within the Transport industry rules. Our experience has also demonstrated that Couriers of all persuasions do not have a mobile phone for business use (yes we agree, it is unbelievable, but fact) and will not make a quick call either before arrival or upon arrival to the delivery address! Note, there are no weekend or after-hours delivery options available.